Customer Feedback

As a regulated and responsible lender, we continually strive to achieve the highest standards of customer service. We continually review our policies and procedures to align with the requirements of our regulator the Financial Conduct Authority.

We strive to improve the products and services provided to you. We welcome your invaluable feedback to ensure that we are providing the best possible outcome for you and always treat you fairly.

Our contact centre team regularly conduct customer satisfaction surveys. Should you wish to provide us with any feedback please get in touch.

FROM OUR CUSTOMERS

I am happy with the products I receive from CLC. I am also happy with the agent.

Maureen, Rotherham

I have no problems with this company like I have had with other companies in the past. I find them professional, trustworthy and reliable.

Janice , Sheffield

CLC – simply the best. Great company to be with.

Julie, Rotherham

Jackie, my agent, is always a pleasure to see and the service she provides gives me a stress free Christmas and if I need anything she is always there. Jackie is an extension of my family.

Francis, Newark

I am completely happy with the services I receive from CLC Finance, we feel like our agent is part of the family and are always assured that if we are in financial difficulties CLC are only a phone call away to help without making my finances worse.

Michael, Rotherham

I have traded with CLC for over three years and I always find them very efficient. The agent I have is very good and always friendly.

Amanda , Sheffield

The service is excellent and I found the office staff and the agent to be very friendly and helpful.

Glenn, Woodhouse

Denise, my agent, has looked after me for the last 6 years. I am very pleased with the services CLC Finance have provided.

Mrs Bassett , Allerton Bywater

Since joining CLC I have found them to be very good and provide excellent service. The agents are very polite and friendly and I would highly recommend them to anyone.

Lisa, Beighton, Sheffield

I always know that I can rely on CLC for my holiday money and always find them to be friendly and helpful.

Anthea, Mansfield