CLC Finance Complaints Handling Process

At CLC Finance we take complaints very seriously and aim to resolve them as quickly as possible.

If you did have a reason to complain you can call our contact centre team on 01132630295 or you can email us at

Your complaint will be acknowledged by us within 5 working days of you notifying us of it. We aim to resolve most complaints within 4 weeks.

Occasionally we may take a little longer if it is a more complex complaint, if it does, we will provide progress updates.

We always hope that we can resolve any issue that you raise. If we are unable to resolve your complaint within 8 weeks, you can choose to approach the Financial Ombudsman Service.

Financial Ombudsman
Service Exchange
Tower Harbour
Exchange Square
E14 9SR

We hope that you do not have to, but should you wish to make a complaint, please contact us using the form below.

We will log the complaint and acknowledge it within 5 working days. We will investigate it as promptly as possible but at least within 8 weeks, we will keep you updated as to the progress of your complaint if it takes longer than 8 weeks to investigate it. We will send you a final response which will summarise the complaint, let you know our findings and the reason we have reached them.

If you are unhappy with the response that you receive you can escalate the complaint to the Financial Ombudsman Service. They will deal with your dispute independently but only after you have given us an opportunity to put matters right, so please contact us first. You must do this within 6 months of receiving our final response.

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